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Six Cardinal Rules of Customer Service (CS0105)


Description
Viewers will meet the men and women responsible for originating some of the worst customer service habits which plague the planet today. Goal of the Course: Perception IS reality.

The goal of this program is to: bring awareness of how six common customer service blunders dramatically impact the customer’s perception of how they are being treated.
Content
  • Six Cardinal Rules of Customer Service
Completion rules
  • All units must be completed